Prospective Resident FAQ's

You will have until the end of the next business day to submit your security deposit.  This will hold the unit for you while we prepare the lease for your to sign.  You may pay on our website, in person at our office or over the phone.  If you do not place the deposit by the next day, the next applicant in line will be processed.  Please contact us ASAP if you need to make special arrangements.

Please schedule the utilities you are responsible for to be turned on and provide us with the confirmations. **Confirmations are required before obtaining keys for move-in, and can take up to 5 business days, so please don’t wait until the last minute! Penalties will apply for delayed utility transfers.

Security deposit (paid at time of application), pet deposit if applicable, first full month’s rent, and partial month pro-rated rent if applicable.  Please email request for exact total due to move-in if you have questions. Utility confirmations and all signed leasing paperwork including any co-signer forms are also required prior to move-in.

You may log into your Resident Portal where you can pay rent, submit maintenance requests and obtain copies of leases and other important information. You may also pay in person at our office or over the phone or on our website (additional fees apply).

Call the emergency maintenance line. Should you become locked out of the property, a $50 lockout fee during regular business hours, and a $100 lockout fee for after hour lockouts will be due by cash, check or otherwise immediately available funds at the time of lockout.

Emergency items include free flowing water such as a burst pipe, sewer backup onto floor, smoke or sparks from electrical items, no heat resulting in below 60 degree interior temperatures, no AC resulting in above 80 degree interior temperatures. Please only contact the Emergency Maintenance Line in the event of an emergency. 

For all interior and exterior smoke or fires, please immediately report the fire at 911.  For power outages, please first contact Every and KS Gas to ensure it is not an account or neighborhood outage.  For all other matters, please CALL (316) 993-4681.  Please note, this line is reserved for emergency items ONLY after normal business hours – calls/texts received for non-emergency items will be responded to the next business day.

Replacing light bulbs, replacing HVAC filters (which must be done at least every 3 months), replacing batteries in smoke alarms, keeping dirt, debris AND PET URINE away from heating and cooling units, mowing and watering the lawn, weeding beds and lawn, disposing of trash and garbage, complying with local city ordinances, keeping the property clean and in a good appearance. Troubleshooting common issues (examples provided below) are also your responsibility to try first.

All Maintenance Requests must be submitted into the Tenant Portal in order to be processed and scheduled. Maintenance items are to be submitted one item at a time and no more than once every 14 days. Failure to comply may result in delayed maintenance response.

Garbage disposals are not meant for large food items, bones, grease meat or egg shells, all of which can cause jamming and clogging and should instead be thrown in the trash.  Clear the disposal by turning the blade backwards with a wooden spoon handle while running water.  You might need to push the reset button on the bottom or side of the disposal.  Almost all disposal jams are caused by improper use.  It is to your advantage to clear it, rather than requesting maintenance service for which you will be billed.  If you are unable to fix the problem, please submit a maintenance request via email.

Please check all the GFCI reset buttons before emailing maintenance (reset may be basement, kitchen or other bathroom). If we call out an electrician and all they have to do is push a reset button, you will be billed for the electrician’s time.

You are responsible for keeping all sinks and toilets open and free-flowing.  A way to prevent clogs is to make sure you DO NOT put anything in the toilet except bath tissue and human waste.  Feminine hygiene items, baby wipes, Q-tips, condoms or any other items other than bath tissue CAN cause plumbing lines to clog.  *The tenant will be responsible for any damage or stoppage caused by foreign items being flushed.

Minor insect problems should be treated with sprays (such as Raid or Home Defense) or mouse traps. This would include ants, spiders, roaches and mice. Insects are prevalent in all or most residences at specifically warm times of the year or during a season change (i.e. fall into winter), and household sprays and prevention are usually enough to keep pests at bay. Please ensure all pet food, human food and trash is in sealed plastic containers and not on the floor or left out.  Open food, trash and pet food will attract insects and mice.  If the problem persists after taking these steps and precautions, or you see evidence of an infestation with is defined as a severe recurring pest problem, please submit a maintenance request immediately.  **If an insect or rodent problem is determined to be caused by the tenant's living habits by the exterminator (cleanliness, excess food/trash left out, etc.), pest treatment fees may be the tenant's responsibility.